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Privacy Policy

Charlotte Family Clinic is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information provided by patients, their families, and third parties.

 

1. Information We Collect

We may collect and process the following types of personal information:

  • Contact Information: Name, email address, phone number, mailing address.

  • Health Information: Medical history, treatment records, insurance details, and other healthcare-related data necessary for providing services.

  • Payment Information: Insurance billing details and payment transaction data.

2. How We Use Your Information

We collect and use personal information solely for the following purposes:

  • To provide healthcare services and treatment.

  • To comply with applicable laws and regulations.

  • To communicate with patients and their families regarding appointments, treatment plans, and healthcare updates as allowed by law.

  • To coordinate with third-party healthcare providers, service providers, and payers involved in patient care.

3. Information Sharing

We do not sell, rent, or trade personal information.
We may share patient information only with authorized individuals and entities, including:

  • Healthcare providers involved in the patient’s treatment.

  • Insurance companies and payers for billing and claims processing.

  • Regulatory authorities when required by law.

4. Security of Your Information

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we encourage patients to exercise caution when sharing personal data.

5. Patient Rights

Patients have the right to:

  • Request access to their health records.

  • Correct inaccuracies in their information.

  • Opt out of certain communications.

  • Request restrictions on how their data is used or shared, subject to legal requirements.

6. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in legal or operational requirements. We encourage you to review this page regularly.

7. Contact Us

For questions regarding this Privacy Policy or your personal information, please contact:

Charlotte Family Clinic 

173 Yule Ave

Charlotte, Texas 78011

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(830) 480-4825

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